Peking Union Medical College Hospital (PUMCH) is widely regarded as one of the most prestigious hospitals in China. Established in 1921, it serves as a national center for diagnosing and treating complex and critical conditions under the guidance of the National Health Commission. With its world-class technical capabilities, renowned specialties, and exceptional comprehensive advantages, PUMCH is recognized globally for setting benchmarks in medical care, education, and research.

Peking Union Medical College Hospital’s Role in Chinese Healthcare

PUMCH has long been at the forefront of China’s medical advancements. As the earliest hospital to provide high-level medical services, it plays a pivotal role in shaping the country’s healthcare landscape. The hospital is not only a destination for patients with challenging conditions but also a training ground for top-tier medical professionals and a hub for cutting-edge research. Its reputation as a leader in Chinese medicine attracts patients from across the nation, leading to high patient volumes and challenges such as long wait times and overcrowding due to the uneven distribution of medical resources.

Strategic Partnership with JUDcare: Transforming Patient Experience

In 2016, PUMCH partnered with Shenzhen Junding Medical Equipment Co., Ltd. (JUDcare) to modernize its service delivery. The hospital introduced 400 JUDcare one-stop self-service terminals, revolutionizing the patient experience and setting a new standard for intelligent hospital management.

These self-service terminals, integrated with the hospital's information systems, offer 15 functional modules to handle non-treatment processes seamlessly. Functions include:

• Card registration and medical insurance card association
• Payment and queuing management
• Appointment scheduling and daily registration
• Printing of inspection reports, prescriptions, and electronic medical records
• Self-service inquiries and bank card cancellations

By streamlining these processes, JUDcare’s technology has significantly reduced waiting times, allowing patients to save over an hour during their hospital visits. This improvement was widely praised by Beijing Satellite TV and other media outlets, underscoring the system’s transformative impact.

Meeting the Needs of 17,000 Patients Daily

As one of the busiest hospitals in China, PUMCH treats approximately 17,000 patients daily. JUDcare’s one-stop self-service system has alleviated pressure on hospital staff while ensuring orderly operations across all departments and floors. The system is tailored to meet the diverse needs of patients, supporting multiple payment methods such as WeChat and Alipay, making it accessible to users of all age groups.

By handling non-medical processes autonomously, the system allows medical staff to focus on delivering high-quality treatment, enhancing both efficiency and patient satisfaction.

A Benchmark for Modern, Intelligent Hospitals

JUDcare’s innovative solutions have not only addressed operational challenges at PUMCH but also established the hospital as a benchmark for modern, intelligent, and patient-centered healthcare in China. The technology incorporates four patented innovations and supports a wide range of non-treatment services, paving the way for a new era of hospital management.

The partnership has strengthened PUMCH’s ability to:

1. Optimize patient flow and reduce congestion.
2. Enhance service efficiency through intelligent automation.
3. Foster a more humane and integrated care environment.